How outsourcing with Akontec actually works

Office LocationsAKONTEC operates from four cities: Chennai in Tamil Nadu, Gurugram in Haryana, Noida in Uttar Pradesh and Kolkata in West Bengal. The registered office is in Chennai and the branch office is in Gurugram. Working Hours and AccessCoverage outside business hours exists where the contract provides for it. We do not tell a client we are "always available" and then answer on Monday.

AI Engineering — Service OverviewWe do not sell AI as a promise. We take one slice of a process we already understand, automate it, measure it against a real baseline, and expand only if the numbers hold. Every solution line we sell has been run against our own operations first. AI Voice AgentsAnswers inbound calls or places outbound calls in natural speech, understands intent, retrieves the answer from connected systems, completes the transaction where it can, and hands off to a human with full context where it cannot. Chatbots and Messaging AIWebsite widget · WhatsApp Business · in-app chat · social DMs where the platform permits automation. AI Automation and WorkflowsAutomation of internal work, as distinct from customer-facing agents. Often the highest-return, lowest-risk place to start. AI Implementation MethodologyThe method Akontec applies to every AI engagement. If a step is skipped, the deployment usually fails in month two — which is the same failure pattern as unprepared outsourcing.

The Akontec BPO Marketplace ModelCLIENT COMPANY AKONTEC BPO SERVICE PROVIDER Process Catalog — Domestic (India)Partner-facing. Each process shows scope, requirement and working details. Payouts: 05_Payout_And_Commission_Structure.md. Keep this document and the payout document in sync — they are read together. Process Catalog — InternationalUS, UK and Australia-facing processes. Priced and paid in USD. Night-shift staffing with allowances. Eligibility and RequirementsNo registered entity · unwilling to complete KYC · history of client data misuse · demanding payment to receive campaigns · unable to show a physical floor · requesting direct client contact · any record of harassing collections conduct. Payout and Commission StructurePartner-facing document. This is the "Enhanced Payout Edition" structure — deliberately raised across domestic (INR) and international (USD) processes because the earlier structure was too low to attract the delivery centres Akontec wanted. Partner Onboarding JourneyFrom first contact to first payout. Target: 7–14 working days to approval if documents are ready.

Master Catalog — everything Akontec sellsOne line per sellable item, with the pricing model and where the detail lives. Digital Marketing Catalog — a.digitalReference: akontec.com/a.digital · Pricing detail: 09_Pricing/02_Rate_Card_Digital_Marketing.md BPO Projects CatalogThe sellable BPO portfolio. Partner-facing detail: 12_BPO_Projects. Payouts: 09_Pricing/03_Rate_Card_BPO.md. Professional Services CatalogRequirement mapping, data model design, build or configure, migration from spreadsheets or a legacy CRM, integrations (telephony, WhatsApp, payment, e-commerce), role-based access, dashboards, training, hypercare. AI Engineering CatalogDetail: 11_AI_Engineering. Pricing: 09_Pricing/04_Rate_Card_AI_And_Software.md. SaaS Products CatalogFull documentation per product: 10_SaaS_Products. Investment Opportunity CatalogRead this first. Akontec is not a registered investment adviser, portfolio manager, or deposit-taking institution. Nothing in this catalog is an offer of securities, a solicitation of deposits, or investment advice. Any figure shown is an illustration built on stated assumptions, not a promise. Ever

Company Profile — AkontecAkontec is a BPO project outsourcing and consultancy firm headquartered in Chennai, India, that connects companies who need work delivered with vetted delivery centres who can deliver it — and increasingly does it with AI in the loop. Company HistoryAkontec began from a simple, repeated frustration on both sides of the outsourcing market. Client companies kept asking the same question — "can you find me a call centre that will actually pick up the phone at 9am and still be there in month six?" — and delivery centres kept asking the mirror image Vision, Mission and Core ValuesTo be the operating layer of Indian outsourcing — the platform through which a company anywhere can get a business process run reliably, and through which any capable delivery centre can get reliable work. Why Akontec1. One accountable counterparty. You sign with Akontec. If the delivery centre underperforms, that is Akontec's problem to fix, not yours to manage. Founder / Leadership MessageFor use in the corporate brochure, the website "About" page and investor decks. Company TimelineVerified milestones only. Do not add undated or unverified entries. Format: YYYY-MM — milestone. Industries ServedFor each industry: what Akontec does there, the typical processes, the compliance notes, and the reference account. Team StructureSee 16_HR/01_Organization_Chart.md for the reporting chart and 22_Contacts/01_Contact_Directory.md for who to reach. Clients and Case Studies> Rule: use a client's name externally only when a logo/name-use permission is on file. If unsure, describe the engagement anonymously ("a Chennai-based healthcare network"). Certifications, Memberships and AwardsCorrect: "We operate to an ISO 27001-aligned information security baseline; formal certification is in progress." Future RoadmapPlanning document. Externally, describe items as planned, never as available. See 27_Guardrails/02_Allowed_Promises.md. Corporate Brochure — Final CopyPrint-ready copy for the 8-page Akontec corporate brochure. Design: black/red editorial, Sora (display) / Manrope (body) / Playfair Display (accent). Render via WeasyPrint. Company Fact SheetOne page. Everything a bank, client, vendor or portal form asks for. Company Presentation — 26-Slide DeckOne master deck, four audience cuts. Design: black background, crimson #E4262C accent, Sora headings, Manrope body.

Compliance CharterAkontec handles other organisations' customers, other organisations' data, and other people's money. Compliance failure in any of those does not just cost a penalty — it ends the client relationship and, in a marketplace business, damages every other client's confidence at the same time. Data Protection PolicyFor client campaign data, the client is the controller and Akontec is the processor. Partner delivery centres act as sub-processors under written agreement. For Akontec's own employee, candidate and prospect data, Akontec is the controller. Information Security PolicyRole-based, least-privilege access. Individual named accounts only — no shared credentials anywhere, for any reason, including "temporary" ones. Multi-factor authentication on email, platform admin and financial systems. Privileged access is restricted, logged and reviewed. Access is reviewed on eve KYC and Anti-Money-LaunderingAkontec is not a regulated financial institution. These controls are applied because a services business handling client payments, partner payouts and investment participation is an obvious target for misuse, and because a single laundering incident would end the business. Business Continuity and Disaster RecoveryA client's operation continues when something fails on our side. In a marketplace model, "our side" includes partners — so continuity is designed into how campaigns are placed, not bolted on afterwards. Document RetentionKeep what the law, the contract or the business genuinely requires. Delete the rest on schedule. Holding customer data indefinitely because nobody decided to delete it is a liability that grows quietly and surfaces during an incident.

Digital Marketing — Service Overview (a.digital)Reference: akontec.com/a.digital · Pricing: 09_Pricing/02_Rate_Card_Digital_Marketing.md SEOTechnical. Crawl and index audit, site speed, mobile usability, structured data and schema, canonical and duplicate handling, sitemap and robots, broken links and redirects, Core Web Vitals. Paid AdvertisingGoogle Search · Performance Max · Google Display and YouTube · Meta (Facebook/Instagram) · LinkedIn for B2B · programmatic where budget justifies it. Social Media and ContentIncluded in a retainer: content calendar, static and carousel design, short-form video editing, captions and hashtags, scheduling and publishing, community management (comments and DMs during business hours), monthly analytics. Website and BrandingTypes: business websites, landing pages, e-commerce, portals and admin dashboards. Packages and DeliverablesExact counts. "Regular posting" and "ongoing optimisation" are not deliverables and do not appear in a proposal.

General FAQFormat: Q / answer / Related / Escalate to. BPO FAQInbound voice, outbound sales and telecalling, chat, email and ticket support, back office and data operations, technical support (L1/L2), collections, and international voice and chat. Digital Marketing FAQWhat services are included in a retainer? AI FAQVoice agents, chatbots (web and WhatsApp), AI outbound calling, AI-embedded CRM, workflow automation, and AI consulting and audit. Eight productised solution lines: Call Taxi, E-commerce, Finance, Real Estate, Franchise, AI SaaS Sales, Healthcare, and Travel & Holidays. CRM and Software FAQDo you build custom software or sell a product? Investment FAQRead before answering anything on this page. Akontec is not a registered investment adviser or a deposit-taking institution. Nothing here is investment advice or an offer of securities. No representative may promise assured, guaranteed or fixed returns. See 15_Investment/04_Investor_Disclosures.md a Billing FAQOn the 1st of the month for the previous month's services, after volume and seat-hour data is locked on the 25th–28th. Technical and Support FAQEmail the support address for your service, use the in-platform ticket form, or call your Delivery Manager for anything urgent. Every request is logged as a ticket — this protects you, because a ticket has an SLA and a WhatsApp message does not. Vendor and Partner FAQFor BPO Service Providers and delivery partners. Employee FAQFor Akontec staff. Detail lives in 16_HR.

Investment Opportunities — Overview> Read 04_Investor_Disclosures.md and 27_Guardrails/05_Regulated_Topics.md before any investment conversation. Nothing in this folder is an offer, and no Akontec representative or AI agent may present it as one. Investment ModelsEach model below is a template. Specific commercial terms exist only in the executed agreement for a specific opportunity. Returns, Risk and ExitReturns come from the underlying business trading successfully. There is no other source. Akontec does not pay returns out of its own revenue, out of new investor money, or out of anything other than the specific business the investment funded. Investor DisclosuresThis page must be presented, in full, to every prospective investor before any commitment is discussed. It is reproduced in every investment document Akontec issues.

Statutory Registrations and Document VaultPurpose: what Akontec holds, where the certificate lives, who renews it, and when. Privacy PolicyApplies to: www.akontec.com, projects.akontec.com, akontec.com/a.digital, Akontec platforms and applications, and services delivered by Akontec. Terms and ConditionsEffective: [[POLICY_EFFECTIVE_DATE]] · Version: 1.0 Refund and Cancellation PolicyEffective: [[POLICY_EFFECTIVE_DATE]] · Version: 2.0 · Owner: Finance & Compliance · Approval to depart from this policy: Director only Cookie PolicyEffective: [[POLICY_EFFECTIVE_DATE]] · Applies to: akontec.com, projects.akontec.com, akontec.com/a.digital The Akontec Contract StackWhat we sign, with whom, in what order, and who may sign it.

Professional Services — OverviewServices delivered by Akontec's own consulting bench rather than through the BPO marketplace. Billed on fixed scope, retainer, or per-hire basis. Software and CRM DevelopmentCustom CRMs and BPO operating systems · admin dashboards and back-office portals · client and partner portals · lead management and dialler-adjacent workflow tools · vertical SaaS dashboards · websites and web applications · API integrations · internal automation. HR and Recruitment Services1. Role brief — responsibilities, must-haves, nice-to-haves, CTC band, location, shift, interview panel and timeline. Signed off before sourcing starts. Business Setup and Compliance ServicesDelivered with empanelled Chartered Accountants and Company Secretaries. Akontec coordinates, prepares documentation and manages the timeline; the professional signs off in their own capacity where the law requires it. Management ConsultingOperations design and SOP creation · contact centre setup and turnaround · cost structure and unit economics · organisation design and span of control · quality frameworks and scorecards · vendor selection and management · franchise operations design · process documentation and training systems.

Product Release NotesRelease history for Akontec's platforms. Client-facing where a client uses the product; internal for pre-release work.

Product Portfolio- Multi-tenant with strict data isolation between tenants and workspaces Omnetra BPO OSWhat it is: a multi-tenant operating system for BPO companies — the system of record for clients, campaigns, seats, agents, quality, tickets, invoicing and payouts. Akontec AI Support OperationsWhat it is: the control plane for AI-powered support operations — a super admin platform plus a BPO partner workspace portal. AI eCommOpsWhat it is: an AI-powered e-commerce operations platform — a 30-module admin system covering the operational surface of a D2C brand or marketplace. KontactWhat it is: Akontec's free chatting and messaging application. Vertical DashboardsProductised admin platforms built for specific verticals. Each is available as a hosted licence, a white-label deployment, or a custom build. API Documentation — OverviewAPIs are available on Professional and Enterprise tiers. Request credentials through your Account Manager or the platform settings. Each integration gets its own credential set — credentials are never shared between integrations, and never sent over chat.

Service Master ListThe authoritative list of service codes. Every proposal, invoice, SOW and CRM entry uses these codes. Service Definitions — what is in, what is outFor each service: what the client gets, what they do not get without a change request, and the definition of done. Ambiguity here is what turns into disputes later. Delivery ModelHow work actually gets done once a client signs.

Support CharterSupport covers clients, BPO partners and end-users of Akontec platforms. Coverage differs by product and contract; the exact entitlement is stated in the client's SOW or AMC. Ticket WorkflowRequester and organisation · channel · product or campaign · category · description of the actual behaviour and the expected behaviour · steps to reproduce or the exact time of occurrence · impact (who and how many are affected) · attachments or screenshots · priority (proposed by requester, confirm Priority Matrix and SLASecurity incidents and suspected data breaches are always P1, regardless of how few people they appear to affect. See 24_Compliance/02_Data_Protection_Policy.md. Escalation MatrixEscalation is not only client-initiated. These trigger it automatically: Complaint Handling and Service RecoveryA complaint is any expression of dissatisfaction with Akontec's service, whether or not the person calls it a complaint. If a client says "this keeps happening", that is a complaint and is logged as one.