Detail: 11_AI_Engineering. Pricing: 09_Pricing/04_Rate_Card_AI_And_Software.md.
A conversational agent that answers or makes calls in natural speech. Handles booking, order status, appointment scheduling, reminder calls, qualification, FAQ. Includes: call flow design, prompt and knowledge configuration, telephony integration, transfer-to-human rules, recording and transcript capture, dashboard, weekly tuning during the first month. Languages: English and major Indian languages, subject to a quality check on your specific script.
Website widget, WhatsApp Business, or in-app assistant answering from your knowledge base, capturing leads, raising tickets and handing off to a human with full context.
Campaign calling for reminders, confirmations, feedback, renewals and first-touch qualification, with consent handling and do-not-call suppression.
CRM with lead scoring, auto-summarised calls and chats, next-best-action suggestions, draft replies, and pipeline hygiene automation.
Document extraction and validation, ticket triage and routing, quality auditing of calls at scale, report generation, data reconciliation, email and message drafting.
A structured look at your operation to find where AI actually pays: process inventory, automatable-share estimate, cost baseline, prioritised roadmap, and a pilot design with success criteria.
| Line | What the agent does |
|---|---|
| Call Taxi | Booking capture, fare enquiry, dispatch status, driver and rider support, cancellation handling |
| E-commerce | Order status, returns and refunds, product enquiry, COD confirmation, cart recovery |
| Finance | Loan enquiry qualification, document follow-up, EMI reminders, statement and balance queries |
| Real Estate | Enquiry qualification, project information, site-visit booking and confirmation |
| Franchise | Franchise enquiry screening, investment-fit questions, applicant document follow-up |
| AI SaaS Sales | Demo qualification, trial activation nudges, feature questions, renewal calls |
| Healthcare | Appointment scheduling and reminders, report-ready notifications, department routing |
| Travel & Holidays | Package enquiry, booking support, itinerary change requests, post-trip feedback |
Architecture: AI Solution → Deployment → BPO Workspace. A solution is deployed to a partner workspace with its own country, language, seat cap, AI agent cap, revenue model and commission. Workspaces are fully data-isolated.
| Stage | Duration | Output |
|---|---|---|
| 1. Discovery and audit | 1–2 weeks | Process map, automatable share, baseline metrics, pilot design |
| 2. Design | 1 week | Conversation flows, knowledge sources, guardrails, handoff rules |
| 3. Build and integrate | 2–4 weeks | Configured agent, telephony/CRM integration, test suite |
| 4. Test | 1 week | Evaluation set run, human review, accuracy and handoff tuning |
| 5. Pilot | 4 weeks | Live on a defined traffic slice with weekly tuning |
| 6. Measure and expand | Ongoing | Before/after on containment, AHT, cost per interaction, CSAT |
Containment rate (handled without a human), handoff quality, average handling time, cost per interaction versus baseline, CSAT on AI-handled interactions, error and escalation categories.
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