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AKONTEC BPO Project Outsourcing · AI Operations · Consultancy
We sign on both sides.
Chennai, India · www.akontec.com
Month one is easy. The pilot is staffed with the best team, volumes are low, everybody is attentive.
Month two is when the real volume arrives, the assumptions in the proposal meet a Tuesday afternoon, and someone discovers that "resolved" was never actually defined.
We built Akontec around that second month.
Before we quote, we write the process down: what the interaction is, what a good outcome looks like, how many there will be, what it takes to staff it, and what that honestly costs. Then we allocate it to a delivery centre that we have vetted, contracted and paid properly — because a centre losing money on your campaign will cost you more than it saves.
BPO Project Outsourcing Inbound, outbound, chat, email, back office, technical support, collections. Domestic and international. You sign with us; we hold the delivery network.
AI Engineering Voice agents, chatbots, AI-assisted calling, AI-embedded CRM and workflow automation — deployed into live processes and measured against a real baseline.
Software & SaaS Omnetra BPO OS, Akontec AI Support Operations, AI eCommOps, Kontact, and vertical admin platforms.
Consultancy & Professional Services Business setup, compliance, HR and recruitment, CRM implementation, and management consulting.
1. Discovery (week 1) — We map the process, the volumes and the quality definition with your team. 2. Specification — You receive a written process specification. Nothing is quoted before this exists. 3. Proposal & commercials — Rate card, SLA, seat plan, timeline. 4. Contracting — MSA, SOW, NDA and where applicable a Data Processing Agreement. 5. Allocation — We assign the process to vetted BPO Service Providers on the network, with seat counts and payouts set. 6. Setup — Telephony, systems access, CRM, scripts, training, QA framework. 7. Pilot — A defined pilot period with agreed success criteria. 8. Scale — Seats expand across the network as volumes justify. 9. Governance — Daily numbers, weekly review, monthly business review. One Account Manager, one Delivery Manager, both named.
Mobility & Transport · Healthcare & Diagnostics · E-commerce & D2C · Financial Services & Lending · Real Estate · Franchise Networks · Travel & Hospitality · SaaS & Technology · Media & Events · Education
Eight AI solution lines are live in our platform: Call Taxi, E-commerce, Finance, Real Estate, Franchise, AI SaaS Sales, Healthcare and Travel & Holidays.
We carry the sales cost. You carry delivery.
Every project on the Akontec network comes to you with the scope, the working details and the payout in writing — before you commit a single seat. You get a workspace on our platform with your own isolated data, dashboards and reporting. You get paid on a published cycle against a documented invoice standard.
We rebuilt our entire payout structure because the old one was too low to attract centres we actually wanted. Good delivery is not cheap, and we would rather defend our client rate than squeeze yours.
Register at projects.akontec.com.
And the honest limits: we're not the cheapest option if you already run a mature in-house centre, very small pilots carry higher setup cost per seat, and regulated processes take longer to start because we don't skip compliance review.
Akontec Chennai, Tamil Nadu, India
Email: support@akontec.com Phone: +91 99944 61072 Web: www.akontec.com Partner portal: projects.akontec.com
Talk to us about a process, not a package.
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