AI FAQ

What AI services do you offer? Voice agents, chatbots (web and WhatsApp), AI outbound calling, AI-embedded CRM, workflow automation, and AI consulting and audit. Eight productised solution lines: Call Taxi, E-commerce, Finance, Real Estate, Franchise, AI SaaS Sales, Healthcare, and Travel & Holidays. Related: 11_AI_Engineering/01_AI_Service_Overview.md

Will an AI agent replace my whole support team? No, and be sceptical of anyone who says otherwise. It takes the high-volume, low-judgement portion — usually order status, appointment booking, FAQ, reminders — and hands the rest to humans with context. Typically a meaningful share of contacts, not all of them.

How much of my volume will it handle? We will not give you a containment percentage before running against your real traffic. What we do is measure your baseline in discovery, pilot on a capped traffic slice, and report actual containment weekly. If it does not hold, we roll back.

How long does deployment take? Four to eight weeks to pilot: 1–2 weeks discovery, 1 week design, 2–4 weeks build and integrate, 1 week test, then a 4-week pilot with weekly tuning. Related: 05_SOPs/06_SOP_AI_Agent_Deployment.md

What languages does it support? English and major Indian languages. We test against your actual script and vocabulary before committing, because domain terms and accents matter more than the language label.

Does the agent tell people it is an AI? Yes, always, if asked — and we disclose recording at the start of interactions. We will not deploy an agent designed to conceal that it is an AI. That is a firm rule, not a configurable setting.

What happens when it doesn't know something? It says so and hands off to a human with the full context of the conversation. It does not invent prices, policies, availability, or medical, legal or financial answers. Handoff rules are configured and tested before go-live.

Is my data used to train models for other clients? No. One client's conversation data is never used to improve another client's agent, and client operational data is not used to train general-purpose models. Related: 24_Compliance/02_Data_Protection_Policy.md

What integrations do you support? Telephony, CRM, ticketing, order and booking systems, WhatsApp Business, and custom APIs. Integration scope is listed explicitly in the SOW — anything not listed is a change request.

How is it priced? Setup fee plus a usage or monthly component: per minute for voice, per conversation or monthly for chat, per call for outbound campaigns, per user for AI-CRM. Related: 09_Pricing/04_Rate_Card_AI_And_Software.md

What if it says something wrong to a customer? Guardrails restrict what it can state, every interaction is logged with a retrievable transcript, and a guardrail breach that reaches a customer triggers immediate rollback of the affected flow plus a root cause within 24 hours. Related: 27_Guardrails/01_Guardrail_Charter.md

Can you audit our calls with AI even if we don't want an agent? Yes. AI-assisted quality auditing lets you review a far larger share of calls than manual sampling allows. It is one of the highest-return, lowest-risk starting points.

We already have a chatbot that nobody uses. Why would yours be different? Usually because the first one was built from a website FAQ rather than from real transcripts. We start from your actual conversation data, rank intents by volume, and automate the top ones properly rather than covering everything badly.