Working Hours and Access

Corporate office hours

Contact availability

Coverage outside business hours exists where the contract provides for it. We do not tell a client we are "always available" and then answer on Monday.

Campaign operating hours

Delivery centre hours follow the campaign, not the corporate office. International campaigns commonly run on the client's time zone — US, UK or Middle East shifts. Domestic campaigns run to the client's customer-contact window and to the outbound-calling restrictions that apply to that process type.

Statutory night-shift requirements, including transport provisions for women employees where mandated, are followed at every site — see 16_HR/03_Leave_Attendance_WFH_Policy.md.

Visitor access

By appointment only. A visitor provides name, organisation and purpose in advance, signs the visitor register on arrival, is escorted at all times, and does not carry recording devices into operational areas.

Access to operational floors

Client and auditor access to a partner delivery floor is arranged in advance through the Delivery Manager, subject to the partner's own access controls and the data protection obligations that apply to whichever campaigns are running on that floor. Unannounced access is available to Akontec and, where their contract provides it, to the client — this audit right is set out in 18_Vendors/03_Vendor_Agreement_Terms.md.

Security rules inside operational areas

No mobile phones at workstations on campaigns handling customer data · no cameras or recording devices · no personal storage media · no paper removal · clean desk at shift end · every person's system access individually attributable, with no shared logins. Full policy: 24_Compliance/03_Information_Security_Policy.md.

Holiday coverage

Live campaigns operate through public holidays where the client's contract requires it, with rosters planned in advance and compensatory off provided. Corporate functions observe the published holiday calendar.