Software and CRM Development

Updated 2026-08-06 · Akontec Synergy Private Limited

What we build

Custom CRMs and BPO operating systems · admin dashboards and back-office portals · client and partner portals · lead management and dialler-adjacent workflow tools · vertical SaaS dashboards · websites and web applications · API integrations · internal automation.

Reference builds

Build	Scale
Omnetra BPO OS	Multi-tenant BPO operating system — spec, design system, static build
Akontec AI Support Operations	34 pages — 20 super-admin + 14 BPO workspace, data-isolated tenancy
AI eCommOps	30-module e-commerce operations admin platform
projects.akontec.com	Partner portal — 25 projects, billing request workflow
AstroZen, TravelGo	Vertical admin dashboards built from design mockups
Akon Studios	8-page site with SEO and deploy configuration

Engagement process

Stage	Output	Typical duration
1. Discovery	Requirement document, user roles, module list	3–5 days
2. Specification	Screen-by-screen spec, data model, acceptance criteria	5–10 days
3. Design	Design system, key screens, clickable flow	1–2 weeks
4. Build	Module-by-module delivery against the spec	4–12 weeks
5. UAT	Client testing against acceptance criteria, defect log	1–2 weeks
6. Launch	Deployment, data migration, admin training	3–5 days
7. Warranty	Defect fixes at no charge	30 days
8. AMC	Support, minor changes, hosting coordination	Annual

Scope control

The specification document is the contract. Anything not in it is a change request: written, estimated, approved, then built. This is not bureaucracy — undocumented scope creep is the single reason software projects overrun, and both sides lose when it happens.

Commercial structure

Fixed-scope build: milestone-linked payments — typically 40% on signing, 30% at design sign-off, 20% at UAT, 10% on launch.
AMC: annual percentage of build value, covering defect support, minor changes within a monthly hour bank, uptime monitoring and version upgrades.
Change requests: estimated in hours at the standard rate, approved in writing.
Hosting: client-owned account preferred; Akontec can host and re-bill at cost plus management fee (see topics/hosting arrangements and 09_Pricing/04_Rate_Card_AI_And_Software.md).

Handover

Source code, deployment configuration, environment variables documentation, admin manual and a recorded walkthrough. IP transfers on final payment. We do not withhold code as leverage.

Honest limits

We build business applications, dashboards, portals and integrations well. We do not take on: real-time trading systems, safety-critical or medical device software, native mobile apps requiring deep platform SDK work (we partner for these), or systems requiring regulatory certification we cannot provide.

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