The Akontec Contract Stack

Updated 2026-08-06 · Akontec Synergy Private Limited

What we sign, with whom, in what order, and who may sign it.

Signing authority

Only Hemalatha S., Director, signs on behalf of Akontec. Account Managers may issue proposals and quotations; they may not execute agreements. A document without the Director's signature and, where applicable, the company seal is not binding on Akontec.

The company seal is a round blue seal applied at PDF generation time to executed documents.

Client-side documents

#	Document	When	Purpose
1	NDA (mutual)	Before detailed discovery	Protects both parties before commercials are discussed
2	Proposal	After discovery	Scope, approach, indicative commercials. Not binding
3	Master Services Agreement (MSA)	Before the first engagement	The legal frame: liability, IP, confidentiality, termination, governing law. Signed once, reused
4	Statement of Work (SOW)	Per engagement	Scope, deliverables, SLA, seats, pricing, timeline, acceptance criteria. This is the operative document
5	Data Processing Agreement (DPA)	Where personal data is processed	Processing scope, sub-processors, security, breach notification, deletion
6	Information Security Baseline	Enterprise/regulated clients	Akontec's security controls, shared as evidence
7	Technology Baseline	Where systems integrate	Environments, access, integration points, support model
8	Change Request	On any scope change	Amends the SOW. Work does not start on a verbal change

Combined MSAs are used where one client group has multiple entities or programmes, so a single agreement covers all of them with separate SOWs beneath it.

Partner-side documents (BPO Service Providers)

#	Document	When
1	NDA	At registration, before project details are shared
2	Partner Agreement	Before first allocation — commercial terms, quality obligations, payment cycle, termination
3	KYC pack	Before first allocation — see `18_Vendors/02_Registration_And_KYC.md`
4	Project Allocation Letter / Work Order	Per campaign — process, seats, payout, start date, ramp plan
5	Information Security Undertaking	Where the client requires it
6	Data Processing Terms (as sub-processor)	Where personal data is handled

Employment and contractor documents

Offer letter → Appointment letter → Confidentiality and IP assignment → Code of conduct acknowledgement → Asset issue form. Contractors sign a Services Agreement with IP assignment and confidentiality.

Rules that prevent disputes

No work before signature. Not "we'll paper it next week." The SOW is signed, then the seats are booked.
No verbal scope changes. A Change Request or nothing.
The SOW carries the numbers. The MSA carries the law. Never put pricing in the MSA.
Every SOW states the acceptance mechanism. Silence for 7 working days is deemed acceptance unless the SOW says otherwise.
Every staffed SOW states the notice period and ramp-down treatment. This is the single most common dispute in BPO.
The client's client is never contacted directly by a provider. Only through Akontec's defined process.

Where the templates live

Executed contracts: [[CONTRACT_VAULT_PATH]] · Templates: 28_Templates/.

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