Chatbots and Messaging AI

Channels

Website widget · WhatsApp Business · in-app chat · social DMs where the platform permits automation.

What it does

Answers from your knowledge base, retrieves live data (order, booking, ticket status), captures leads with qualification questions, raises tickets, books appointments, and hands off to a human with the full conversation attached.

Why most chatbots fail, and what we do differently

WhatsApp specifics

• Business-initiated messages require an approved template and an opt-in.
• Session windows govern when free-form replies are permitted.
• Opt-out must be honoured immediately and permanently.
• Never send OTPs, passwords, payment details or customer data through the bot.
• Message timing respects local hours — no 11pm nudges.

Lead qualification pattern

The highest-value chatbot deployment for most Akontec clients is not deflection — it is qualification. The bot asks three or four disqualifying questions, captures the answer, scores the lead, routes qualified leads to a calling desk within minutes, and politely closes the unqualified ones. This works because speed to first contact is usually the biggest lever in a funnel.

Deployment

Discovery and intent mining (1 week) → flow and knowledge design (1 week) → build and integrate (1–2 weeks) → evaluation testing (3–5 days) → pilot (2–4 weeks) → expand.

Measurement

Containment · qualified-lead rate · handoff rate and reasons · time to first human contact after handoff · CSAT · conversation abandonment point analysis.

Content maintenance

A chatbot decays. Prices change, policies change, products launch. The engagement includes a defined content refresh cadence and a named owner on the client side; without both, accuracy falls within months and we will say so at proposal stage.