General FAQ

Format: Q / answer / Related / Escalate to.

What does Akontec do? Akontec is a BPO project outsourcing and consultancy firm in Chennai. We run four connected businesses: outsourced business processes (support, sales, back office), AI engineering (voice agents, chatbots, automation), software and SaaS platforms, and consultancy including digital marketing, HR and compliance. The distinctive part is that we sign contracts on both sides — with the client company and with the delivery centre — so accountability sits with us. Related: 01_Company/01_Company_Profile.md · Escalate to: Client Solutions

Where are you located? Corporate office in Chennai, Tamil Nadu, India. Delivery happens across our network of BPO Service Providers in multiple locations. Website www.akontec.com; partner portal projects.akontec.com. Related: 21_Addresses/01_Office_Locations.md

Are you a call centre? No. We are the firm that contracts with you and manages the delivery centres that do the work — plus we build the AI and software that sits over those processes. Some clients find that distinction academic until something goes wrong; that is exactly when it matters.

What size of company do you work with? From founder-led businesses needing an enquiry desk to established companies running multi-shift operations. Below roughly five seats, a staffed desk usually costs more than it saves, and we will say so — an AI agent is often the better answer at that size.

How quickly can you start? Digital marketing: 1–2 weeks. AI agent: 4–8 weeks to pilot. Software: 2–8 weeks depending on scope. Staffed BPO: 3–4 weeks from signature, because recruitment, training and certification take that long. Anyone promising a staffed floor next week is planning to put untrained people on your calls. Related: 05_SOPs/02_SOP_Client_Onboarding.md

What does it cost? It depends on volume, shift, language, quality bar and systems — quoting before we understand those means quoting high to protect ourselves. We do a free discovery and give you a written process specification before any number is discussed. Related: 09_Pricing/01_Pricing_Principles.md

Do you work with international clients? Yes. We run US, UK and Australia-facing voice and chat processes, priced in USD, with night-shift staffing.

Which industries do you serve? Mobility and transport, healthcare, e-commerce, financial services, real estate, franchise networks, travel, SaaS, media and events, education. Related: 01_Company/07_Industries_Served.md

Are you certified — ISO, etc.? See our current certification status in 01_Company/10_Certifications_And_Awards.md. We state honestly what is held and what is in progress; we never claim a certification we do not hold. We can share our Information Security baseline, Data Protection Policy and DPA regardless.

Can I speak to a reference client? Where the client has agreed to act as a reference, yes. We will not share a client name without their written permission.

Who owns the work you produce for us? On full payment, custom deliverables created for you are yours. Our platforms, frameworks and templates remain ours, licensed to you as embedded in the deliverable. Related: 02_Legal/03_Terms_And_Conditions.md §7

How do I get in touch? support@akontec.com · +91 99944 61072 · www.akontec.com. Corporate hours Monday–Saturday 10:00–19:00 IST; contracted support processes run to their own SLA, including 24x7.