Akontec AI Support Operations

What it is: the control plane for AI-powered support operations — a super admin platform plus a BPO partner workspace portal. Delivered: 01 August 2026 — 34 pages (20 super admin, 14 workspace).

Core architecture

AI Solution → Deployment → BPO Workspace

• An AI Solution is one of eight fixed lines: Call Taxi, E-commerce, Finance, Real Estate, Franchise, AI SaaS Sales, Healthcare, Travel & Holidays. The scope is deliberately fixed — there is no unlimited project creation.
• A Deployment assigns a solution to a partner with country, state, language, max seats, max AI agents, revenue model, commission and workspace name.
• A BPO Workspace is auto-created on assignment and is fully data-isolated from every other workspace.

Partners are called BPO Service Providers, never "BPO admins".

Super admin modules (20)

Login · Dashboard · AI Solutions · Solution Detail · Deployments · BPO Partners · Partner Detail · Workspaces · Workspace Detail · Approvals · AI Agents · AI Resources · Monitoring · Revenue · Payouts · Invoices · Reports · Analytics · Settings · Logs.

BPO workspace modules (14)

The partner's own view of its deployments, AI agents, seats and agents, quality, tickets, monitoring, revenue and payouts, invoices, reports, resources, team and access, and settings.

Assignment workflow

1. Select the AI solution
2. Choose the BPO Service Provider
3. Set country, state, language, max seats, max AI agents
4. Set revenue model and commission
5. Name the workspace
6. Assign → workspace is created automatically with isolation enforced

Design system

Rail #0D1526 gradient · brand crimson #E4262C · workspace background #F4F6F9 · Plus Jakarta Sans + JetBrains Mono with tabular figures · charts (donut, area, column, spark, bars) hand-rolled as SVG rather than pulled from a chart library.

Demo dataset (internally consistent — use these figures only in demos, never as client claims)

42 BPO partners · 38 workspaces · 42 deployments · 156 AI agents · 1,286 employees · monthly revenue ₹24,58,760 at a 22% blended commission.

Who it is for

Akontec's own network primarily; licensable to operators running AI-assisted delivery across multiple partner sites.

Pricing

Per workspace per month plus per AI agent. See 09_Pricing/05_Rate_Card_SaaS.md.