Employee FAQ

For Akontec staff. Detail lives in 16_HR.

What are the working hours? Corporate roles: Monday–Saturday, 10:00–19:00 IST. Operations roles follow the campaign shift roster. Shift allowances apply per 16_HR/04_Performance_And_Incentives.md.

How do I apply for leave? Through the HR system, with your manager's approval, per the notice periods in 16_HR/03_Leave_Attendance_WFH_Policy.md. Emergencies are handled by informing your manager as early as you reasonably can.

Can I work from home? Role-dependent. Client-facing delivery roles usually cannot, because of client information security requirements. Corporate roles follow the WFH policy.

When is salary paid? On the date stated in the payroll policy, with the payslip available in the HR system.

How does the incentive structure work? By role: sales incentives on closed and collected revenue, delivery incentives on SLA and quality, agent incentives on performance and quality scores. Details in 16_HR/04.

How do appraisals work? Against the objectives set at the start of the cycle, with a mid-cycle check-in so nothing in the final review is a surprise.

Who do I talk to about a problem with my manager? HR, directly and confidentially. If the concern involves HR, go to the Director.

What do I do if a client or partner asks me to do something I think is wrong? Say you will check and come back — never refuse or agree on the spot — then escalate to your function head the same day. This applies especially to requests that touch data, money, regulated conduct or the guardrails in 27_Guardrails. Nobody is ever penalised for escalating this.

Can I share client information with anyone? No. Not with friends, not on social media, not with another client, not in a portfolio. Confidentiality obligations continue after you leave.

Can I use client data or recordings for practice or training? Only within the approved training environment with the client's data-handling rules applied. Never on a personal device, never on personal storage.

What is the policy on gifts from clients or vendors? Declare anything beyond nominal value to your function head. Never accept cash, and never accept anything from a vendor during a selection process.

Am I allowed to speak to the media? No — route all media enquiries to the Director. See 20_Marketing/06_Press_Release_Kit.md.

Where do I find SOPs and templates? This knowledge base. Start at INDEX.md.

What if I spot something wrong in a document here? Tell the knowledge base maintainer. A wrong fact in this library becomes a wrong answer to a client, so corrections are welcomed, not resented.

What happens on my last day? Exit interview, handover documentation, asset return, access revocation, and full and final settlement per policy. Confidentiality and IP obligations survive.