Professional Services Catalog

1. CRM Development and Implementation

Requirement mapping, data model design, build or configure, migration from spreadsheets or a legacy CRM, integrations (telephony, WhatsApp, payment, e-commerce), role-based access, dashboards, training, hypercare. Deliverables: requirement document, working CRM, admin and user training, documentation, 30-day hypercare. Timeline: 4–10 weeks depending on integration count.

2. Custom Software Development

Web applications, admin dashboards and control planes, internal tools, portals, dashboards for operations. Discovery → design → sprint build → UAT → deploy → support. Reference builds: Omnetra BPO OS, Akontec AI Support Operations, AI eCommOps, AstroZen admin, TravelGo dashboard.

3. HR Services

Policy drafting (leave, attendance, WFH, POSH, code of conduct), employee handbook, offer and appointment letter templates, onboarding and exit process design, payroll input coordination, statutory compliance support (EPF, ESI, PT), performance framework and appraisal design, incentive structure design.

4. Recruitment

Role brief, sourcing, screening, interview coordination, offer support, joining follow-up. Volume hiring for BPO floors (agents, TLs, QAs, trainers) and specialist hiring for corporate roles. Commercials: percentage of annual CTC for specialist roles; per-hire flat fee for volume BPO roles. Replacement guarantee window stated in the SOW.

5. Business Setup

Company incorporation coordination, GST registration, MSME/Udyam, Startup India/DPIIT, IEC, Shops & Establishment, EPF/ESI registration, professional tax, trade licence, trademark filing coordination, bank account opening support. Note: Akontec coordinates and prepares; filings are made by or with a qualified professional. We do not certify statutory documents ourselves.

6. Compliance Retainer

Monthly compliance calendar, filing reminders and coordination, document vault maintenance, policy refresh, audit response support, vendor and client compliance documentation packs.

7. Management Consulting

Process design and re-engineering, outsourcing readiness assessment, cost-to-serve analysis, quality framework design, SOP writing, org design for operations teams, franchise operations design, market entry support for India.

8. Training and Enablement

Product training, process training, voice and communication training, quality auditor training, supervisor and TL development, AI-tool enablement for existing teams.

Engagement models

Pricing: 09_Pricing/04_Rate_Card_AI_And_Software.md and 09_Pricing/01_Pricing_Principles.md.