One line per sellable item, with the pricing model and where the detail lives.
| Code | Offering | Business line | Pricing model | Detail |
|---|---|---|---|---|
| BPO-INB | Inbound voice support | BPO | Per seat / per minute | 12_BPO_Projects |
| BPO-OUT | Outbound sales & telecalling | BPO | Per seat / per lead / per sale | 12_BPO_Projects |
| BPO-CHT | Chat support | BPO | Per seat / per chat | 12_BPO_Projects |
| BPO-EML | Email & ticket support | BPO | Per seat / per ticket | 12_BPO_Projects |
| BPO-BO | Back office & data operations | BPO | Per seat / per file | 12_BPO_Projects |
| BPO-TEC | Technical support (L1/L2) | BPO | Per seat | 12_BPO_Projects |
| BPO-COL | Collections & EMI reminders | BPO | Per seat / % recovered | 12_BPO_Projects |
| BPO-INT | International voice & chat | BPO | Per seat (USD) | 12_BPO_Projects |
| AI-VOX | AI voice agent | AI Engineering | Setup + per minute/month | 11_AI_Engineering |
| AI-CHT | AI chatbot (web/WhatsApp) | AI Engineering | Setup + monthly | 11_AI_Engineering |
| AI-CAL | AI outbound calling | AI Engineering | Setup + per call | 11_AI_Engineering |
| AI-CRM | AI-embedded CRM | AI Engineering | Setup + per user/month | 11_AI_Engineering |
| AI-AUT | AI workflow automation | AI Engineering | Project + monthly | 11_AI_Engineering |
| AI-CON | AI consulting & audit | AI Engineering | Fixed fee | 11_AI_Engineering |
| SW-CRM | Custom CRM development | Professional Services | Project / milestone | 14_Professional_Services |
| SW-APP | Custom software & web apps | Professional Services | Project / milestone | 14_Professional_Services |
| SW-WEB | Website design & development | Digital Marketing | Project | 13_Digital_Marketing |
| SW-AMC | Support & AMC | Professional Services | Annual | 14_Professional_Services |
| DM-SEO | Search engine optimisation | Digital Marketing | Monthly retainer | 13_Digital_Marketing |
| DM-PPC | Paid ads (Google/Meta) | Digital Marketing | Retainer or % of spend | 13_Digital_Marketing |
| DM-SMM | Social media management | Digital Marketing | Monthly retainer | 13_Digital_Marketing |
| DM-CNT | Content & copywriting | Digital Marketing | Per deliverable / retainer | 13_Digital_Marketing |
| DM-BRD | Branding & identity | Digital Marketing | Project | 13_Digital_Marketing |
| DM-LED | Lead generation campaigns | Digital Marketing | Per lead / retainer | 13_Digital_Marketing |
| SAAS-OMN | Omnetra BPO OS licence | SaaS | Per tenant/seat, monthly | 10_SaaS_Products |
| SAAS-AIS | Akontec AI Support Operations | SaaS | Per workspace, monthly | 10_SaaS_Products |
| SAAS-ECO | AI eCommOps | SaaS | Per store/module, monthly | 10_SaaS_Products |
| SAAS-KON | Kontact messaging app | SaaS | Free tier + business plan | 10_SaaS_Products |
| PS-HR | HR services & payroll support | Professional Services | Monthly / per employee | 14_Professional_Services |
| PS-REC | Recruitment | Professional Services | % of CTC / per hire | 14_Professional_Services |
| PS-SET | Business setup & registrations | Professional Services | Per registration | 14_Professional_Services |
| PS-CMP | Compliance retainer | Professional Services | Monthly | 14_Professional_Services |
| PS-CSL | Management consulting | Professional Services | Day rate / project | 14_Professional_Services |
| INV-PRG | Investment / partnership programmes | Investment | Structured per deal | 15_Investment |
| Bundle | Contents | Best for |
|---|---|---|
| Launch Pack | Website + branding + Google Business + 3 months SEO/social | New brand or franchise going live |
| Support-in-a-Box | 5-seat inbound desk + ticketing + AI chatbot + monthly reporting | D2C / SaaS with growing support load |
| Sales Engine | Outbound seats + CRM + lead-gen ads + call QA | Companies with a pipeline problem |
| Franchise Growth Pack | Enquiry desk + franchise documentation + lead-gen ads + applicant screening | Franchise brands scaling outlets |
| Ops OS | Omnetra BPO OS licence + implementation + training | BPOs professionalising operations |
| AI Pilot | AI audit + one agent deployed + 90-day measurement | Anyone asking "can AI do this?" |
Do not read the list to a prospect. Ask what breaks in their week, find the row that fixes it, then open the detail document.
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