Omnetra BPO OS

Updated 2026-08-06 · Akontec Synergy Private Limited

What it is: a multi-tenant operating system for BPO companies — the system of record for clients, campaigns, seats, agents, quality, tickets, invoicing and payouts. Aliases: Omnetra CRM, Omnetra BPO OS, BPO OS.

The problem it solves

A BPO running four campaigns typically has: rosters in one spreadsheet, quality scores in another, client SLA reports built by hand each Friday, invoices reconciled from telephony exports at month-end, and no single answer to "how is campaign X actually doing right now". Omnetra replaces that.

Modules

Module	What it does
Clients & campaigns	Client records, campaign definitions, scope, SLA targets, contract dates
Seat & roster planning	Seat allocation per campaign, shift rosters, attendance, shrinkage tracking
Agent management	Agent profiles, certification status, campaign assignment, performance history
Quality	Scorecard configuration, audit capture, fatal-error handling, calibration sessions, coaching records
Tickets	Internal and client-raised tickets with priority, SLA timers and escalation
Monitoring	Live campaign view: volume, SLA, staffing versus plan, exceptions
Revenue & invoicing	Billing data from campaign records, invoice generation, GST handling
Payouts	Provider or internal payout computation, deductions, payout advice
Reports & analytics	SLA trend, quality trend, volume versus forecast, agent leaderboards, exportable
Access & audit	Role-based access, permission sets, audit log of privileged actions
Settings	Entity, tax, branding, SLA definitions, scorecard templates

Who it is for

BPO companies from roughly 20 to 500+ seats running more than one campaign, especially those whose client reporting is currently manual.

Why it exists

Akontec built it because the network needed it. Every feature exists because an operations person was doing that task by hand.

Implementation

Stage	Duration
Configuration (entities, campaigns, scorecards, roles)	1 week
Data migration (agents, clients, historical performance)	1–2 weeks
Integration (telephony, CRM, payroll where required)	1–2 weeks
Training (admin, supervisor, QA, finance)	3–5 sessions
Go-live and hypercare	2 weeks

Pricing

See 09_Pricing/05_Rate_Card_SaaS.md.

Known limitations (say these honestly)

Telephony integration depends on the platform's API; some legacy dialers require a manual import instead of a live feed.
Historical data migration quality depends on the source; messy exports need cleansing, which is chargeable.
Payroll integration is available for common providers; others need a custom connector.

More in saas-products

Run a BPO or call centre?

Registration is free. Browse every live project with its scope, seats and payout, then apply to the ones that fit.