What we route

Real BPO projects. Contractually agreed.
Fully documented.

We work across every major BPO channel — but we only sign projects where our partners can realistically deliver SLA + margin. Below is what's currently flowing through the network.

6
BPO Channels
2+
Continents Served
3–4 wk
Avg. Time to Live
100%
Signed Contracts
Service categories

Six lanes. One operating standard.

Whether you run inbound voice, outbound, chat, or back-office — the contract, the documentation, and the onboarding are the same.

Voice · Inbound
📞
01

Inbound Voice

Customer support, technical helpdesks, order management, billing queries. Domestic English/Hindi/Tamil + international (US, UK, Australia).

  • Queue management + SLA targets
  • Standard 5-day onboarding + scripts
  • Recording & QA infrastructure included
Voice · Outbound
📲
02

Outbound Voice

Lead qualification, telesales, appointment setting, customer surveys, collections, retention.

  • Verified data + dialer integration
  • Compliance-checked scripts (DNC, TCPA, OFCOM)
  • Performance-based payouts available
Non-Voice
💬
03

Live Chat & Email

Web-chat support, social-media DMs, email queues. Lower infra cost, higher concurrent capacity.

  • CRM integration (Zendesk, Freshdesk, Intercom)
  • Multi-channel (chat + email + WhatsApp)
  • Bilingual / trilingual agents available
Back-office
📝
04

Non-Voice / Back-office

Data entry, document verification, KYC processing, transcription, content moderation, order fulfillment.

  • Quality + throughput SLAs
  • Lower agent training overhead
  • Often the best entry point for new partners
Voice · Tech
⚙️
05

Technical Support

Tier-1 / Tier-2 product support for software, telecom, e-commerce, fintech. Higher payout, higher skill bar.

  • Pre-vetted agent certification
  • Ticket tools provided (Jira, Salesforce, Zendesk)
  • 24×7 shift coverage possible
Multi-channel
🔀
06

Hybrid Programs

Multi-channel campaigns combining voice + chat + email under a single SLA. Common in healthcare, fintech, travel.

  • Unified queueing across channels
  • Premium margins for capable partners
  • Best for partners with ≥ 20 seats
Our filter

What we route, and what we don't.

A short, honest list. If a project doesn't make the left column, it doesn't go to our partners.

What we route

  • Signed master agreement with the end client
  • Defined payout structure and billing cycle
  • Clear SLA targets and QA framework
  • Stable scope — minimum 6 month engagement
  • Tools, training material, infra spec documented
  • Realistic margins for the partner at SLA

What we don't

  • "Try it for a month and we'll see" pilots
  • Verbal-only commercials with no contract
  • Lead-resale or affiliate-style schemes
  • Projects with no real-world margin at SLA
  • Multi-hop arrangements with hidden middlemen
  • Anything that needs a "trust us" hand-wave
Open right now

A glimpse of what's open.

A few of the projects currently flowing through the network. Sign in or register to see the full portfolio + documentation.

AI Automation
Domestic Voice
AirBNB Business
Domestic Voice
Akon Studios Backend Process
Domestic Voice
60000
Citimedz Sales & Support
Domestic Voice
50000
Cloud Kitchen Business
Domestic Voice
Corps Business Support
Domestic Voice
75000
Register to view full portfolio

Service operating model

Every service follows the same operating sequence. No surprises mid-project.

  1. Client sign-on by AKONTEC. We contract directly with the end client and own the commercial relationship.
  2. Project documented in the portal. Scope, SLA, payout structure, infra requirements — visible to vetted partners.
  3. Partner applies. You see everything before applying. You only apply if it fits.
  4. KYC + signed agreement. Standard documents, no surprises. ~3 days.
  5. Onboarding + training. Scripts, tools, infra config. ~5–10 days depending on complexity.
  6. Go live + monthly billing. Earnings hit your AKONTEC wallet, withdrawable to bank / UPI / PayPal.

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